Terms of Service

Effective date: 24 July 2026

These Terms of Service (“Terms”) govern your access to and use of the Oxen website and the general enquiry, discovery call and package information provided through it. They apply to all visitors and prospective clients. They do not replace or override the specific letter of engagement, terms of engagement, or professional services agreement that governs the accounting, taxation and advisory services we provide once you become a client — those documents take precedence for anything relating to actual service delivery.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Oxen

Oxen provides accounting, taxation, payroll and business advisory services in New Zealand, offered through packages including Foundations, Essentials, Advisory+ and Virtual CFO, as well as bespoke arrangements. Details of these packages on our website are provided as a general guide only.

2. Website content and information

The content on our website, including package descriptions, pricing information, inclusions, FAQs and comparison tables, is provided for general informational purposes only. It does not constitute financial, tax, legal or accounting advice, and should not be relied upon as such.

• Pricing for all packages is provided on request and quoted following a discovery call, based on your specific circumstances. Any figures, ranges or examples on our website are indicative only and are not a binding quote.
• Package inclusions may vary. As stated on our website, every engagement is tailored to your business, and the services actually provided will be set out in your letter of engagement, not the general website description.
• We aim to keep website content accurate and up to date, but we do not warrant that it is complete, current or error-free, and we may update or change it at any time without notice.

3. Discovery calls and enquiries

Booking a discovery call, submitting a contact form, or calling us does not create a client relationship or an obligation on Oxen to provide services. A client relationship, and the terms on which services are provided, is only formed once both parties have agreed to and signed a letter of engagement or equivalent engagement document.

Information you provide to us during an enquiry or discovery call will be used in accordance with our Privacy Policy.

4. No lock-in contracts

Consistent with the information provided on our website, our engagements are ongoing but are not for a fixed term. Either party may end an engagement in accordance with the terms of the applicable letter of engagement. If you decide to leave, we will discuss any work in progress and the options available to you.

5. Fees

Package pricing is a fixed monthly fee, quoted following an initial discovery call and based on the complexity of your business and the level of support required. A written proposal outlining what is included will be provided before any ongoing engagement begins. Work outside the scope of your agreed package will be discussed with you and a separate fee agreed before that work begins.

6. Acceptable use

When using our website, you agree not to:

• Use the website for any unlawful purpose or in a way that infringes the rights of others.
• Attempt to gain unauthorised access to our systems, networks or data.
• Introduce viruses, malware or other harmful code.
• Scrape, copy or reproduce substantial parts of our website content without our consent.
• Submit false, misleading or fraudulent information through our contact forms or booking tools.

7. Intellectual property

All content on our website, including text, graphics, logos and the Oxen name and branding, is owned by or licensed to Oxen and is protected by copyright and other intellectual property laws. You may view and print website content for your own personal, non-commercial use, but may not reproduce, distribute or modify it without our prior written consent.

8. Third-party links and tools

Our website may contain links to third-party websites or tools (for example, Xero or booking platforms) that are not owned or controlled by Oxen. We are not responsible for the content, privacy practices or terms of any third-party sites, and use of those sites is at your own risk and subject to their own terms.

9. Limitation of liability

To the maximum extent permitted by law:

• Our website and its content are provided “as is” without warranties of any kind, express or implied.
• Oxen will not be liable for any indirect, incidental, special or consequential loss or damage arising from your use of, or inability to use, our website, or reliance on any general information contained on it.
• Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand law.
• Nothing in these Terms affects the specific liability, scope of services, or professional obligations set out in a signed letter of engagement, which will govern in the event of any inconsistency with these Terms in relation to services actually provided.

10. Governing law

These Terms are governed by the laws of New Zealand, and you submit to the non-exclusive jurisdiction of the courts of New Zealand in relation to any dispute arising from these Terms or your use of our website.

11. Changes to these Terms

We may update these Terms from time to time. Changes will take effect once posted on our website with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

12. Contact us

If you have any questions about these Terms, please contact us:

• Email: hello@oxen.nz
• Phone: 0800 640 001